Tarantula Canada

Upcoming Events
Sep 19 - Sep 20, 2020	Canadian Reptile Breeders Expo CANCELLED (International Centre, 6900 Airport Road, Mississauga, ON)
Oct 3 - Oct 4, 2020	Calgary Fall Reptile Expo CANCELLED (2221 Crowchild Trail NW, Calgary, AB at the Absolute Baseball academy soccer dome)

Winter shipping season coming soon

As we head into autumn, night time temperatures are falling, and we have started watching the night time temperature forecasts. In a short time, we will need to start using cold temperature shipping supplies, including insulated boxes and heat packs. We can never guarantee exactly when the insulated boxes will be required, as Mother Nature makes that decision for us, but we probably only have a few weeks left before temperatures will be low enough that the cold weather shipping supplies will be necessary for the safety of the animals.

Shipping expenses are higher once we begin using the insulated shippers, as there is the cost of the insulated box and heat packs themselves, and the insulated boxes are larger and heavier, so the transportation fees are higher.

Long story short, the window for warm temperature shipping with smaller boxes is closing. So, for folks who want to avoid the extra costs of cold temperature shipping, we recommend to place your orders soon.

Resuming Store Hours

We have decided to resume store hours at the shop this week, however, special protocols will be in place to respect social distancing.

-No more than TWO visitors or one family in the shop at a time.

-Visitors MUST wear a face mask and sanitize hands with sanitizer provided when entering the shop.

-Please limit visit to 10 minutes

-Visitors will not be allowed in the back section of the shop (do not move past the white and black tiles)

-We will ONLY be accepting credit card, debit cards, or mobile payments. NO CASH.

-We are still encouraging folks to make pre-orders to make a quick pickup at the shop.

YES! We are shipping!

Lots of folks have been emailing and asking if we are still taking orders and shipping during these uncertain times. The answer is yes, we are still shipping as usual and we will continue to do so as long as the shipping companies continue to pick up shipments direct form our facility and deliver them on time.

Coronavirus update

We have been contacted by folks with questions regarding shipping, store hours, and expo schedules with the precautions that have been put in place to prevent the spread of the coronavirus. We will post updates as the come in here:

SHIPPING: The shipping companies are still operating as normal, so until further notice, we are still shipping, but with a few adjusted procedures. To make sure the boxes are on the first trucks out for delivery, we are requiring all shipments to use Priority Overnight service (this is just $2-$4 higher than Standard Overnight service in most areas). The shipping companies have switched to a "contactless signature" system, meaning that you will not need to physically sign for the box, however, someone must be home to receive the box. The delivery personnel will NOT leave the box behind if no one answers the door.

SPECIAL NOTE- Prevention of the spread of the virus: At the shop, we are doing everything we can to protect ourselves and prevent the transmission of infections. We have protocols in place to ensure our facility is as germ free as possible and that the boxes are clean when they are packed. This includes cleaning and disinfection of our facility, and limiting access to the building. But rest assured, if anyone on our staff shows symptoms of illness due to COVID-19, we will suspend all shipping until there is no longer a risk for transmission.