Tarantula Canada

Upcoming Events
Sep 19 - Sep 20, 2020	Canadian Reptile Breeders Expo CANCELLED (International Centre, 6900 Airport Road, Mississauga, ON)
Oct 3 - Oct 4, 2020	Calgary Fall Reptile Expo CANCELLED (2221 Crowchild Trail NW, Calgary, AB at the Absolute Baseball academy soccer dome)

UPDATE: Group Shipments- Calgary, Edmonton, Vancouver, and Winnipeg

We have scheduled group shipments to Vancouver, Calgary, Edmonton, and Winnipeg. For these three cities, we are setting the shipping fee at just $10 per person. The shipments are scheduled to be shipped the week of August 17 (the exact dates depending on the city).

The deadline to get orders in and paid is Sunday August 16.

In the group shipments, all of the orders will be shipped in one box to your local group coordinator, who will receive the animals and schedule a time and place for pickup. We ask that everyone respect social distancing when picking up orders, and take the usual precautions (face masks, hand sanitizer, etc).

Group shipments to other cities?

Would you like have a group shipment to your city? Please email us with your request and we will try to get a group going for you.

Group shiopment, Nanaimo?

We have had a request to try or organize a group shipment for the Nanaimo area. If anyone would be interested, please let us know. The more folks who join in , the lower the shipping fees will be per person.

Resuming Store Hours

We have decided to resume store hours at the shop this week, however, special protocols will be in place to respect social distancing.

-No more than TWO visitors or one family in the shop at a time.

-Visitors MUST wear a face mask and sanitize hands with sanitizer provided when entering the shop.

-Please limit visit to 10 minutes

-Visitors will not be allowed in the back section of the shop (do not move past the white and black tiles)

-We will ONLY be accepting credit card, debit cards, or mobile payments. NO CASH.

-We are still encouraging folks to make pre-orders to make a quick pickup at the shop.

Expo Cancellations

We are very disappointed to announce that the Canadian Reptile Breeder's Expo in Toronto , the Western Canadian Reptile Expo in Red Deer, and the Calgary Reptile Expo have all been cancelled this year.

YES! We are shipping!

Lots of folks have been emailing and asking if we are still taking orders and shipping during these uncertain times. The answer is yes, we are still shipping as usual and we will continue to do so as long as the shipping companies continue to pick up shipments direct form our facility and deliver them on time.

Communication Update

Just an update for folks who have called, emailed, submitted orders through our website, or reached out on Facebook.

We have been swamped with messages and Amanda has been staying up until 2:00am some nights just to try to catch up. We ask everyone to PLEASE be patient, refrain from sending duplicate messages, and give us at least 72 hours to reply. We are answering messages as quickly as we can, and we do our best to answer messages in the order that we receive them.

We also need to ask folks who contact us by phone to PLEASE leave a voicemail if we do not answer. We will answer if we are available and have time, but sometimes we are not able to answer the phone when it rings (we will not answer if we busy caring for animals, driving, having dinner, tending to our children, etc). If you leave a voicemail, we will call you back when we have the time to give you our full attention.

Finally, a reminder that orders need to be submitted via our website or by email. Please do not send orders via Facebook.

Coronavirus update

We have been contacted by folks with questions regarding shipping, store hours, and expo schedules with the precautions that have been put in place to prevent the spread of the coronavirus. We will post updates as the come in here:

SHIPPING: The shipping companies are still operating as normal, so until further notice, we are still shipping, but with a few adjusted procedures. To make sure the boxes are on the first trucks out for delivery, we are requiring all shipments to use Priority Overnight service (this is just $2-$4 higher than Standard Overnight service in most areas). The shipping companies have switched to a "contactless signature" system, meaning that you will not need to physically sign for the box, however, someone must be home to receive the box. The delivery personnel will NOT leave the box behind if no one answers the door.

SPECIAL NOTE- Prevention of the spread of the virus: At the shop, we are doing everything we can to protect ourselves and prevent the transmission of infections. We have protocols in place to ensure our facility is as germ free as possible and that the boxes are clean when they are packed. This includes cleaning and disinfection of our facility, and limiting access to the building. But rest assured, if anyone on our staff shows symptoms of illness due to COVID-19, we will suspend all shipping until there is no longer a risk for transmission.